Acceptance of Terms
These Terms of Use (“Terms”) constitute a legally binding electronic contract between you (“User”, “you”) and Ace Insurance Brokers Private Limited (“Company”, “we”, “us”, “our”), Insurance Regulatory and Development Authority of India (“IRDAI”) registered Composite Insurance Broker (Registration No. 246), having its registered office at 708 & 709, 7th Floor, Prakash Deep Building, 7 Tolstoy Marg, New Delhi – 110001, India.
These Terms of Use constitute a valid and binding electronic record within the meaning of the Information Technology Act, 2000 and the rules framed thereunder, as amended. This electronic record is generated by a computer system and does not require any physical or digital signature to be legally enforceable.
Your access to or use of the Website is conditional upon your express, free, specific, informed, and unambiguous consent to these Terms. By checking the acceptance box, or completing the registration process, you confirm that you have read, understood, and expressly agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms in their entirety, you must immediately discontinue use of the Website. Mere access to or browsing of the Website shall not, by itself, constitute acceptance of these Terms or consent to the processing of your personal data. You may withdraw your consent to the processing of your personal data at any time by writing to mail@aceinsurance.com or using the opt-out feature in your account settings. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal but may result in restriction of access to certain features of the Website.
By accessing, browsing, registering on, or otherwise using the website www.aceinsurance.com or any of its sub-domains or related digital properties (collectively, the “Website”), you agree to be bound by these Terms, our Privacy Policy, our Consent to Use Customer Data, and our Disclaimer, all of which are incorporated herein by reference. If you do not agree to any part of these Terms, you must immediately cease using the Website.
The Company may send you electronic communications necessary for the operation of the Website, including transaction confirmations, OTPs, security alerts, and regulatory or policy notices, without requiring separate consent, as these form part of the service.
For promotional communications, offers, or newsletters, the Company will contact you only upon obtaining your separate, free, specific, and express consent through a distinct opt-in mechanism, which will not be bundled with your acceptance of these Terms. You may withdraw consent for promotional communications at any time via the unsubscribe link in any such communication or by writing to mail@aceinsurance.com. Withdrawal will be processed within 15 business days and will not affect your access to the Website or services.
Nature of Services
The Company is a licensed IRDAI Composite Insurance Broker registered under the IRDAI (Insurance Brokers) Regulations, 2018, bearing Registration No. 246.
The Company is NOT an Insurance Self-Network Website (“ISNP”). The Website does not enable the online sale, purchase, or renewal of insurance policies. The Website serves solely as a digital communication channel and informational Website for:
- Providing information about insurance products and risk advisory services offered by the Company;
- Enabling prospective clients (primarily corporates, SMEs, and institutions) to make initial inquiries or request callbacks;
- Sharing knowledge resources, insights, and regulatory updates;
- Facilitating contact between visitors and the Company’s advisory team for offline or assisted transactions.[JK1.1]
Any insurance transaction, if concluded, shall take place through appropriate offline or assisted channels in compliance with applicable IRDAI regulations and shall be separately governed by the terms of the relevant insurance policy.
Submission of an inquiry through the Website does not amount to solicitation, offer, acceptance, binding cover, insurance advice, or issuance of any insurance policy.
Any insurance placement services are rendered separately through authorised representatives of the Company in accordance with applicable IRDAI regulations.
Eligibility
Use of this Website is available only to persons who:
- Are at least 18 years of age;
- Are competent to contract under the Indian Contract Act, 1872;
- Access the Website for lawful purposes;
- Are not barred from doing so under any applicable law or court order.
By using the Website, you represent and warrant that you meet all of the foregoing eligibility requirements. If you are accessing the Website on behalf of a company, partnership, trust, or other legal entity, you represent that you have authority to bind that entity to these Terms.
The Website is operated from India and its data practices are designed in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
The Website is primarily intended for users located in India. Users accessing the Website from outside India do so at their own initiative and acknowledge that the Company’s data practices are designed and implemented under Indian law. The Company does not represent that its practices independently comply with the requirements of foreign data protection regimes, including the GDPR, UK GDPR, or CCPA.
Users in jurisdictions with data protection laws more stringent than Indian law are advised to review the Privacy Policy carefully before submitting any personal data. By submitting personal data, such users acknowledge that their data will be transferred to and processed in India in accordance with applicable Indian law and the Privacy Policy.
Intellectual Property Rights
All content on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software (collectively, “Content”), is the exclusive property of the Company or its content suppliers, and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws of India and applicable international treaty obligations.[Website team to check]
Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Website solely for your personal or internal business evaluation purposes.
You shall NOT, without the prior written consent of the Company:
- Copy, reproduce, distribute, republish, download, display, post, or transmit any Content;
- Modify, adapt, translate, or create derivative works based on the Content;
- Reverse-engineer, disassemble, decompile, or otherwise attempt to derive the source code of any software on the Website;
- Remove, alter, or obscure any copyright, trademark, or proprietary rights notices;
- Frame, mirror, or otherwise incorporate any part of the Website into another website without express authorisation.
The Company’s name, logo, IRDAI registration badge, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company and/or its business partners. You must not use such marks without the prior written permission of the Company.
Users shall not use any automated tools, artificial intelligence systems, bots, spiders, crawlers, scraping technologies, data mining tools, or similar technologies to extract, reproduce, train models on, or commercially exploit Website content.
User Obligations and Prohibited Conduct
When using the Website, you agree to:
- Provide accurate, current, and complete information in all inquiry submissions;
- Keep any login credentials (if applicable in future) secure and confidential;
- Promptly notify us of any unauthorised use of your account or any breach of security;
- Use the Website only for lawful purposes and in accordance with these Terms.
You shall not:
- Use the Website in any way that violates any applicable law or regulation, including but not limited to the IT Act, the Digital Personal Data Protection Act, 2023; the Copyright Act, 1957; and the Trade Marks Act, 1999 and IRDAI regulations;
- Transmit unsolicited or unauthorised commercial communications or ‘spam’;
- Introduce viruses, trojans, worms, logic bombs, or other malicious code;
- Attempt to gain unauthorised access to any part of the Website, its servers, or databases;
- Use any automated device, software, or process to scrape, crawl, or extract data from the Website;
- Impersonate any person or entity, or misrepresent your affiliation with the Company;
- Interfere with or disrupt the integrity or performance of the Website;
Upload, post, or transmit any content that is unlawful, obscene, defamatory, invasive of privacy, or infringing on intellectual property rights.
Contact Forms and Inquiry Submissions
The Website may include contact forms, callback request forms, and similar interfaces (“Contact Forms”) that allow Users to submit personal information and business details to enable the Company to respond to queries.
- Represent that all information provided is accurate and complete;
By submitting a Contact Form, you: - Consent to the Company contacting you via telephone, email, SMS, or other communication channels in connection with your inquiry;
- Acknowledge that submission of a Contact Form does not create any contractual, advisory, or fiduciary obligation on the part of the Company;
- Agree that the Company may retain and process your information in accordance with its Privacy Policy and applicable law.
The Company reserves the right to decline to respond to any inquiry at its sole discretion without assigning reasons.
By submitting details through the Website, the User consents to receive communications from the Company and its authorised representatives through telephone calls, SMS, email, WhatsApp, or other similar electronic communication modes, solely for the purpose of responding to the User’s inquiry, processing the User’s request, or information specifically requested by the User, notwithstanding the User’s registration under the National Customer Preference Register (NCPR)/Do Not Disturb (DND) registry, in accordance with applicable law.
Third-Party Links and Content
The Website may contain hyperlinks to external websites and third-party content that are not operated or controlled by the Company. Such links are provided solely for convenience and information. The Company does not endorse, control, warrant, or accept responsibility for the content, products, services, or privacy practices of third-party websites.
Accessing third-party websites through links on our Website is done at your own risk. You should review the terms of use and privacy policies of any third-party website you visit.
Disclaimer of Warranties
The Website and all Content are provided on an “AS IS” and “AS AVAILABLE” basis, without warranty of any kind, express or implied. To the fullest extent permissible under applicable law, the Company disclaims all warranties including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
The Company does not warrant that:
- The Website will be uninterrupted, error-free, or free from viruses or harmful components;
- Defects will be corrected;
- The information on the Website is complete, accurate, current, or reliable;
- The Website is compatible with your devices, browsers, or software.
Information and content published on this Website are for general informational purposes only and do not constitute insurance solicitation, recommendation, professional insurance advice, legal advice, or financial/ tax advice. Users should seek independent professional advice appropriate to their specific circumstances before acting on any information obtained from this Website.
Any engagement by a User with the Company pursuant to information available on the Website shall be at the User’s sole discretion and risk. The Company does not provide any warranty, guarantee, or representation regarding uninterrupted availability of the Website or suitability of Website content for any particular purpose.
Limitation of Liability
To the maximum extent permitted by applicable law, the Company, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your access to or use of (or inability to access or use) the Website, including but not limited to:
- Loss of revenue, profit, business, or anticipated savings;
- Loss of data or information;
- Loss of goodwill or reputation;
- Any reliance placed on the Content of the Website;
- Any errors, inaccuracies, or omissions in the Content;
- Unauthorised access to or alteration of your submissions.
Further, to the extent permitted under applicable law, the Company’s aggregate liability arising out of or relating to the User’s use of the Website or services shall not exceed the amount, if any, paid by the User for accessing or using the relevant services through the Website.
Indemnification
You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to your breach of these Terms, your violation of any applicable law, your submission of inaccurate information through the Website, or your infringement of any third-party rights.
Modifications to Terms and Website
The Company reserves the right to amend these Terms at any time at its sole discretion. Changes will be effective upon posting to the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the changes. You are advised to review these Terms periodically.
The Company also reserves the right to modify, suspend, or discontinue the Website (or any feature thereof) at any time without prior notice or liability.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Website shall first be subject to good-faith negotiations between the parties. Subject to applicable law, courts at New Delhi, India shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or the User’s access to or use of the Website.
Severability and Waiver
If any provision of these Terms is held by a court or arbitrator to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right under these Terms shall constitute a waiver of that right.
Entire Agreement
These Terms, together with the Privacy Policy, Consent to Use Customer Data, and Disclaimer, constitute the entire agreement between you and the Company with respect to your use of the Website and supersede all prior or contemporaneous understandings, whether oral or written specifically relating to use of this Website. For the avoidance of doubt, this clause does not affect any separately executed non-disclosure agreements, engagement letters, TOBAs or any other contract between the parties.
Contact Information
For any queries regarding these Terms of Use:
Grievance Officer / Nodal Officer: As appointed under the IT Act and IRDAI regulations
Email: grievance@aceinsurance.com
Telephone: 011-4236 3600
Address: 708 & 709, 7th Floor, Prakash Deep Building, 7 Tolstoy Marg, New Delhi – 110001
The Grievance Officer shall acknowledge and endeavour to resolve complaints within the timelines prescribed under applicable law and the Company’s internal grievance redressal mechanism.
Force Majeure
The Company shall not be liable for any delay, interruption, unavailability, or failure in performance of the Website or related services arising from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, cyber-attacks, telecommunications failures, power outages, governmental actions, labour disputes, or failures of third-party service providers.
Data Security Reservation
The Company implements reasonable security practices and procedures in accordance with applicable laws, including the Information Technology Act, 2000, and applicable provisions of the Digital Personal Data Protection Act, 2023, to protect information submitted through the Website. However, no method of electronic transmission or storage is completely secure, and the Company does not guarantee absolute security of information.
Cookies and Tracking Technologies
The Website may use cookies, analytics tools, and similar tracking technologies to enhance user experience, analyse Website traffic, and improve Website functionality. By continuing to use the Website, you consent to such use, subject to the Company’s Privacy Policy.
18.2. This Terms of Use shall be read together with Company’s Privacy Policy.